Refund & Cancellation Policy

This policy applies to paid CookieSensei workshops and guided programs supplied by CookieSensei Labs Private Limited. Free lessons and free college workshops carry no registration fee to refund. Mandatory consumer rights take precedence over any non-refundable description.

1. Paid workshops

Paid workshop registrations are ordinarily non-refundable if you change your mind, cannot attend or do not use the reserved place. This reflects advance preparation of seats and learning resources. Exceptions for cancellation, non-delivery, incorrect payments and applicable legal rights are set out below.

2. Four-month Personal Growth Cohort

You may request a refund within seven calendar days from the program start date. This is the four-month guided program previously described as the main program. The window runs from the program start, not from each installment or the first day you choose to attend.

After that period, payments are ordinarily non-refundable, except where required by law or expressly agreed by us. Refunds relate to money actually received; an unpaid balance or scholarship waiver is not a payment. Contact us about the effect of an approved cancellation on any remaining installment schedule.

3. When we cancel or cannot deliver

If we cancel a paid workshop before it takes place, you can choose a refund of its fee or accept an offered alternative. If we cannot deliver a paid program or it materially differs from the agreed service, contact us for the refund or other remedy available under applicable law. You do not have to accept a replacement in place of a legally required refund.

We will explain material schedule changes and available options. A non-refundable label does not remove rights relating to a deficient or undelivered service.

4. How to request help or a refund

Email ashish@cookiesensei.com with your name, registration email, workshop or cohort name, payment/registration reference, and the request or problem. State clearly if you are requesting a refund, so the date of your request can be recorded. If email is unavailable, use the telephone or contact page below.

Never send a card security code, UPI PIN, banking password, one-time code or private sign-in link. Keep a copy of your request. See grievance handling if the matter is unresolved.

5. Refund processing

We will communicate the decision and amount. An approved online refund is initiated through the original payment method or payment provider where supported; verified offline payments require an appropriate return arrangement. We will provide a refund reference when available.

Bank and payment-provider settlement times vary. We will explain the expected timeframe when confirming the refund and comply with applicable processing deadlines. The time a bank takes to credit a refund is separate from our handling of your request.

6. Failed, duplicate or incorrect payments

If you are charged twice, a payment fails after a debit, or the amount is incorrect, contact us with the transaction reference so we can reconcile it. Confirmed excess or duplicate receipts for the same purchase will be returned as appropriate; a failed payment may be reversed by the bank or provider. Do not make repeated payments merely because a confirmation screen is delayed.

7. Separate support contributions

Optional support or sponsorship contributions are separate from buying a workshop or cohort place. Review the purpose and payment terms shown on Support us and contact us about an error or refund request. This policy does not represent a contribution as a charitable donation or promise a tax deduction.

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